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Shipping Policy
Here is everything you need to know about how and when your Penberry order reaches you.
Last updated: 1 October 2026
We pack and dispatch your order within 1-2 business days of placing it. Orders placed on weekends or public holidays are processed on the next business day.
You will get an email as soon as your order ships.
Some remote pin codes may take a little longer.
Any shipping charge is shown clearly at checkout, before you pay. If a free-shipping offer applies to your order, you will see it in your cart.
Once your order ships, we email you a tracking link so you can follow your parcel until it reaches your door. Tracking can take a few hours to update after dispatch.
We currently deliver across India. Enter your address at checkout to see the delivery options available for your pin code.
Please double-check your name, full address, pin code and phone number. Once an order has shipped, we cannot change the delivery address.
Spotted a mistake right after ordering? Email us straight away and we will try our best to help.
Courier delays can happen during festive sales, bad weather or local restrictions. If your order has not arrived within the estimated time, email us your order number and we will follow up with the courier for you.
If your parcel arrives damaged, please read our Refund Policy and contact us within 48 hours of delivery.
Email us as soon as possible with your order number. If the order has not shipped yet, we will do our best to update it. After dispatch, the address cannot be changed.
Tracking often takes a few hours to refresh after dispatch. If it still shows no movement after a day or two, email us your order number.
Bulk timelines depend on the quantity and items. We share them with you when you send a bulk inquiry.
Send us your order number and we will look into it.
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