Refund Policy

Our Promise

At Penberry, we want you to love what you ordered. If something isn't right, we're here to make it right.

Return Window

You can request a return within 7 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

Non-Returnable Items

• Items marked as final sale or clearance
• Products that have been used, opened, or damaged after delivery
• Gift cards

How to Request a Return

1. Email us at arinternational0703@gmail.com with your order number and the reason for return.
2. We'll confirm your return and share the next steps, including the return address.
3. Once we receive and inspect the item, we'll notify you of the approval status.

Refunds

Approved refunds are processed to your original payment method within 5-7 business days. Depending on your bank, it may take a little longer to reflect in your account.

Damaged or Wrong Items

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos of the product and packaging — we'll sort it out at no extra cost to you.

Exchanges

Need a different size, color, or variant instead of a refund? Let us know when you reach out and we'll do our best to arrange an exchange, subject to stock availability.

Questions?

Reach us anytime at arinternational0703@gmail.com.