Refund Policy

Returns and refunds, made easy

Shop with confidence. Here is how returns, exchanges and refunds work at Penberry.

Last updated: 1 October 2026

  • 7-day return window
  • Refunds in 5-7 business days
  • Damaged item? Tell us in 48 hours

Our promise

We want you to love what you ordered. If something is not right, tell us and we will make it right.

Return window

You can request a return within 7 days of delivery.

To qualify, the item must be unused, unopened and in its original packaging, in the same condition you received it.

What cannot be returned

  • Items marked as final sale or clearance.
  • Products that have been used, opened or damaged after delivery. This includes pens, highlighters and sticker packs once the pack is opened.
  • Gift cards.

How to request a return

  1. Email arinternational0703@gmail.com with your order number, the product name and the reason. Add photos if the item is damaged or incorrect.
  2. We will confirm if your return is eligible and share the return address and steps.
  3. Pack the item safely in its original packaging and send it as instructed.
  4. Once we receive and check it, we will tell you whether the return is approved.

If the return is because of our mistake, you will not pay anything extra. For other returns, we will tell you about any return shipping cost before you send the item.

Refunds

Approved refunds go back to your original payment method within 5-7 business days. Some banks take a little longer to show the amount in your account.

Damaged, defective or wrong item

Contact us within 48 hours of delivery with clear photos of the product, the packaging and the shipping label.

We will sort it out at no extra cost to you, with a replacement or a refund.

Exchanges

Want a different design, colour or variant instead of a refund? Mention it when you write to us. We will arrange an exchange if the item is in stock. If it is not, we will offer a refund.

Cancelling an order

Changed your mind? Email us as soon as you can. If your order has not been packed or shipped yet, we will do our best to cancel it.

Refund FAQs

How long will my refund take?

Once your return is approved, refunds are processed within 5-7 business days to your original payment method.

Can I return a pen set that I have opened?

Opened or used items cannot be returned. If an opened item is damaged or faulty, contact us within 48 hours of delivery with photos and we will help.

What if my exchange item is out of stock?

We will offer you a refund instead.

Who do I contact about a return?

Email arinternational0703@gmail.com or visit our Contact Us page.

Need help with a return?

Write to us with your order number. We are happy to help.

Contact us